Terms and Conditions
Payment
Cheque
If you prefer to pay by cheque please e-mail me.Your print will he sent once the cheque has cleared. Cheques should be in UK pounds (sterling) and made payable to Monica Ralph.
Credit/Debit Card and Paypal
Payment online by credit/debit card and Paypal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to me in any way. To pay by Paypal, click on the 'add to cart' button and follow the instructions.
Delivery
I normally use Royal Mail for delivery and I will aim to have your print arrive within 14 days of order confirmation, but please allow a maximum of 28 days for delivery. Please do e-mail me if you need your print by a particular date and I'll do my best. I can deliver overseas, but delivery time may be longer and certain conditions may apply. Please contact me if you have any queries.
Returns and refunds
I hope you will be pleased with your print but if, for any reason, you are not you may return it up to 14 days after you receive it. Notice of cancellation must be received in writing. The print must be returned in the original condition and posted at your cost. It must be securely wrapped and packed before posting in the original packaging. Once the returned print has been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.)
Customer Service
My customer services number is 01273 884275 and my e-mail is monicamacdonald.ralph@yahoo.co.uk
I shall always try to respond promptly and at the latest within 7 days but this is an artist run business so, very occasionally, I may be away and unable to respond within this time.